Jing Jian Fa [2020] No.32

All relevant units:

　　In order to implement the latest requirements of this Municipality on strengthening the prevention and control of pneumonia infected in novel coronavirus, further strengthen the prevention and control of the epidemic situation in the office area of housing construction and municipal infrastructure projects, and ensure the safe and orderly resumption of the project, the relevant requirements are hereby notified as follows:

　　First, clarify the responsibility for epidemic prevention and control

　　According to the relevant requirements of the Guidelines for the Management of Construction Project Resumption and Prevention and Control of Epidemic Situation on Construction Site, the general contractor of the construction site assumes overall responsibility for the prevention and control of epidemic situation in the office area of the construction site, and other contractors who use the office area of the construction site should obey the unified management of the general contractor and be responsible for their respective use areas.

　　Second, formulate targeted prevention and control work plans

　　The general contractor shall incorporate the epidemic prevention and control work in the office area of the construction site into the overall work plan for epidemic prevention and control on the construction site, and compile it with reference to the Guidelines for Units (Departments) to Work out the Prevention and Control Work Plan during the Epidemic Period in novel coronavirus and the Guidelines for the Prevention and Control of Office Places during the Epidemic Period in novel coronavirus (Version 1.0) (see Annex). According to the post characteristics and work nature of employees, we should formulate the work system of staggered hours and peaks, as well as the relevant personnel deployment, duty and shift preparation plans, and improve and refine the measures of internal prevention and control.

　　Third, grasp the health status of employees in real time

　　All contractors should master the staff’s status in Beijing and leaving (returning) Beijing, implement daily health monitoring system, and establish a register of body temperature monitoring. If employees have symptoms such as fever and dry cough, they should urge them to seek medical treatment in time, and it is forbidden to enter the office area of the construction site.

　　Fourth, reduce unnecessary crowd gathering such as meetings.

　　According to the Guidelines for Prevention and Control of Meetings during Epidemic Period in novel coronavirus, all participating units should minimize the number of meetings at all levels of this project. Meetings that must be held should be held by video, internet, telephone and other means to the greatest extent, so as to reduce the gathering of people, formulate the meeting system and strengthen the registration of participants.

　　V. Implement epidemic prevention measures such as ventilation and disinfection.

　　The general construction contractor shall urge employees to pay attention to window ventilation and keep the air circulation in the office. When using central air conditioning and ventilation system, we should strictly implement the Guidelines for Prevention and Control of Central Air Conditioning and Ventilation System Operation during novel coronavirus Epidemic. Strengthen the preventive disinfection of common articles and parts such as tables (tables), door handles, faucets, handrails, etc., and carry out preventive disinfection of floors and walls when necessary.

　　Six, strengthen the epidemic prevention work in specific places

　　The general contractor of construction should focus on strengthening the epidemic prevention management of specific places such as offices, reception rooms, conference rooms, canteens, toilets, washrooms, tea rooms, bathing rooms and dormitories, and take targeted epidemic prevention measures for different specific places. Close cultural and sports activity rooms, reading rooms, recreation rooms and other places that have nothing to do with life and work and may cause people to gather, and arrange off-peak use of canteens, washrooms, bathing rooms, etc. to reduce cross-gathering use of people.

　　Seven, do a good job in publicity and education of epidemic prevention knowledge.

　　The general contractor of construction should strengthen the propaganda and education of epidemic prevention for employees, post health tips such as wearing masks and maintaining hand hygiene in eye-catching positions in the office area, and require employees to carefully read the Guidelines for Prevention and Control of Public Transport in novel coronavirus during the Epidemic Period and other relevant health guidelines to master the necessary epidemic prevention knowledge.

　　I hereby inform you.

　　Attachment: Guidelines for Prevention and Control of Office Places during novel coronavirus Epidemic (Version 1.0)

Beijing Municipal Commission of Housing and Urban-Rural Development

February 19, 2020

attachment

Guidelines for prevention and control of office space during the epidemic in novel coronavirus

(Version 1.0)

　　Novel coronavirus is a new infectious disease. According to the current knowledge of the disease, combined with the characteristics of high staff density, long stay and complex composition in the workplace, this guideline is formulated.

　　These guidelines are applicable to office buildings, office buildings and other office places, and the office areas of other types of places can be implemented with reference.

　　First, establish the main responsibility system

　　According to the spiritual requirements of the Notice of Beijing Municipal People’s Government on Further Defining the Responsibility to Strengthen the Prevention and Control of Pneumonia Infected by novel coronavirus (No.2 [2020] of Beijing Municipal People’s Government) and the Notice of the General Office of Beijing Municipal People’s Government on Implementing the Four-Party Responsibility to Further Strengthen the Prevention and Control of Pneumonia Infected by novel coronavirus in Key Groups, Places and Units (No.4 [2020] of Beijing Municipal Office), all offices should establish the main responsibility system and clarify the office space.

　　Two, the management of the building where the office is located is the main responsible unit for the implementation of prevention and control work.

　　The management of the building where the office is located shall establish a list of users, including the name of the unit (department), the responsible person, contact information and other basic information. It is necessary to establish prevention and control measures such as temperature monitoring and personnel registration at the entrances and exits of buildings and courtyards.

　　Three, all units (departments) to establish a targeted prevention and control work plan.

　　All units (departments) in the workplace should refer to the Guidelines for Units (Departments) to Formulate Prevention and Control Work Plans during novel coronavirus Epidemic, and formulate flexible working systems and related personnel deployment, duty and shift preparation plans in combination with the post characteristics and work nature of their employees. Measures to improve and refine the internal prevention and control work.

　　Four, all units should strengthen the staff health monitoring system.

　　All units (departments) in the office should know the situation of staff in Beijing and leaving (returning) Beijing, implement daily health monitoring system, and establish a temperature monitoring register. If employees have symptoms such as fever and dry cough, they are required not to go to work with illness, and should wear disposable medical masks (or masks with higher protection level) to seek medical treatment in time.

　　Five, strengthen the risk management and countermeasures of key positions and key departments.

　　It is necessary to strengthen the risk sorting of key posts and departments, especially those with additional infection risks such as foreign service or frequent contact with personnel, and pay special attention to the protection measures, the protection of protective materials, and the reserve and training of personnel during work.

　　Sixth, optimize the workflow to reduce the risk of infection

　　Attention should be paid to optimizing work procedures and reducing the frequency of close contact between employees and between employees and customers. By taking measures such as reducing shared items, shortening communication time and keeping the distance between them, the risk of infection can be minimized.

　　Seven, the establishment of flexible working system

　　The management of the building where the office is located can coordinate all units (departments) to gradually resume their jobs according to their respective characteristics. All units (departments) should pay attention to the management of a large number of work teams, and evaluate the employee’s working path, the density of staff in the office, and the feasibility of decentralized office. It is suggested that the office area of each person should be no less than 2.5 square meters, and the distance between them should be no less than 1 meter. You can also take various forms such as off-peak commuting and network office to reduce personnel density.

　　Eight, reduce unnecessary crowd gathering activities such as meetings.

　　Minimize the number of meetings at all levels of the unit. Meetings that must be held should be held by video, internet, telephone and other means to the greatest extent, so as to reduce the gathering of people. When holding a meeting, you can refer to the Guidelines for the Prevention and Control of Meetings during the Epidemic Period in novel coronavirus. At the same time, refer to the requirements and suggestions of local governments, departments and their industries for holding meetings, formulate meeting strategies, and strengthen the registration of participants.

　　Nine, keep the indoor air circulation in the office.

　　All units (departments) should urge employees to pay attention to window ventilation and keep the air circulation in the place. Give priority to opening windows during ventilation, and adopt natural ventilation. If conditions permit, air extraction devices such as exhaust fans can be turned on to enhance indoor air flow.

　　When using the central air-conditioning ventilation system, the central air-conditioning ventilation system should be ensured to operate normally. The return air system should be closed, and fresh air should be used for operation, so as to ensure that there is enough fresh air in the room. For details, please refer to the Guidelines for Prevention and Control of Central Air Conditioning and Ventilation System Operation during novel coronavirus Epidemic.

　　The ventilation fan of the van elevator and the ventilation system of the underground garage shall be ensured to operate normally.

　　Ten, strengthen daily cleaning and preventive disinfection measures.

　　Daily ventilation, cleaning and hygiene should be given priority to, and preventive disinfection should be carried out for common articles and parts such as tables (tables), door handles, faucets and handrails that are in frequent contact. If necessary, carry out preventive disinfection of floors and walls. See Guidelines for Preventive Disinfection during Epidemic Period in novel coronavirus for details.

　　Staff should maintain personal hygiene, wash their hands frequently and wear disposable medical masks when providing services. Work clothes should be kept clean and hygienic.

　　XI. Preventive and control measures in specific places

　　(1) Escalators and vans

　　It is suggested to avoid taking the van elevator as much as possible, and wear a disposable medical mask when riding.

　　The running van elevator should ensure the normal operation of its ventilator. The floor and walls of the van elevator should be kept clean and disinfected when it is polluted. Daily disinfection of frequent contact parts such as elevator buttons and escalator handrails.

　　(2) Underground garage

　　The ventilation system of underground garage shall be ensured to operate normally. The ground and walls of the underground garage should be kept clean and disinfected when polluted. Disinfect the parts that people often contact, such as the parking card button, daily.

　　(3) Toilets

　　Toilets should be kept clean and dry, with good air circulation, hand sanitizer provided, and facilities such as faucets should be ensured to work normally. Should increase the frequency of bathroom inspections, as appropriate, increase the number of cleaning and disinfection.

　　(4) offices, meeting rooms and multi-function halls

　　Pay attention to window ventilation and keep the room clean. In principle, staff in a single office environment may not wear masks. Workers in a multi-person office environment need not wear masks when the office environment is relaxed and well ventilated and they are in good health. Masks should be worn in other working environments or in environments where risks cannot be determined. Disposable medical masks are usually recommended. For details, please refer to the Guidelines on Wearing Masks for the Public during novel coronavirus Epidemic.

　　(5) Staff canteen and pantry

　　Keep the air circulating, mainly by cleaning, supplemented by preventive disinfection. Extend the meal (drink) time and take effective diversion measures to avoid crowded people. Eating and drinking utensils are disinfected by one person.

　　(6) ATM machines, vending machines, intelligent express cabinets, lockers, etc.

　　Mainly to keep clean, when contaminated, it can be disinfected.

　　(7) Gym

　　In principle, it is not recommended to open gyms during the epidemic period. Those that have been opened should do a good job in health monitoring and registration records of users, provide hand-washing disinfectants or hand-washing facilities, and remind users to do hand hygiene before touching fitness equipment. Ensure indoor air circulation and clean environment.

　　(8) Service desk

　　Formulate reasonable personnel routes and diversion measures to reduce personnel gathering.

　　(nine) staff lounge (area) and other supporting facilities

　　In principle, it is not recommended to open the staff lounge (area), and the supporting service facilities that must be opened should keep the air circulating and the environment clean and dry.

　　Twelve, strengthen the daily health protection work

　　(1) Health tips such as wearing masks and maintaining hand hygiene should be posted in conspicuous positions in public areas of all offices, and employees are required to carefully read the Guidelines for Prevention and Control of Public Transport in novel coronavirus during the Epidemic Period and other relevant health guidelines, and use various display screens and other publicity tools to publicize the knowledge of prevention and control of pneumonia infected in novel coronavirus and infectious diseases in winter and spring.

　　(2) A special garbage can for discarded masks can be added for putting used masks, and attention should be paid to cleaning them in time.

　　(3) Disposable medical masks, thermometers, iodophors and other health protection articles should be prepared for people who are unwell and help them seek medical treatment.

It is reported that Kangzhou Medicine was established in Jiangning High-tech Zone in October 2017. The intimate rent and decoration subsidies in the park, as well as the policy of scientific and technological talents, helped enterprises to save a lot of expenses in the growth stage and attracted biomedical talents with international standards to settle in. At that time, China’s MAH (drug listing permit holder) system had just been piloted for more than a year, and Kangzhou Medicine became the first "listing permit holder under the MAH system" enterprise in the province.

It is understood that before the implementation of the MAH system, only pharmaceutical companies with production capacity are eligible to apply for drug marketing licenses. After implementation, R&D institutions can also apply for drug marketing licenses, and hold their own drug numbers and entrust relevant pharmaceutical companies to produce and sell.

With the help and support of Jiangning High-tech Zone, in 2018, taking advantage of the "east wind" of the policy, three products, namely, Kangzhou Pharmaceutical Atosiban Acetate Injection, Terlipressin for Injection and Carbetocin Injection, were initiated for project research. Among them, Atosiban Acetate Injection, which is used to protect the fetus, advanced the fastest, and was first approved for listing in March 2021. In February and April 2023, it was used to treat complications of liver cirrhosis, respectively.

Ganarik acetate injection listed by Kangzhou Medicine this time is a generic drug of four categories, and it is the second domestic one approved for listing, which is regarded as having passed the consistency evaluation. The drug is a down-regulating drug in the field of assisted reproduction, belonging to gonadotropin-releasing hormone antagonist. It is used in women receiving controlled ovarian stimulation scheme of assisted reproduction technology to prevent premature luteinizing hormone peak. Kangzhou Pharmaceutical Ganarik Acetate Injection is prepared by a new process, which can replace imported products, provide patients with a higher choice of quality and price ratio, and reduce the economic burden. At present, Kangzhou Medicine has established a product line consisting of dozens of products, covering reproduction, digestion, metabolism and other fields, and many products are to be declared.

In the field of biomedicine, Jiangning has more than 1,300 enterprises of various types, covering key areas such as research and development and production of innovative drugs, cell and gene therapy, CRO/CDMO and new medical devices, and has built an industrial innovation system for biomedicine and new medical devices. Biomedical characteristic industrial base was rated as the characteristic industrial base of national torch plan.

At present, Jiangning District is accelerating the establishment and improvement of the "R&D+Clinical+Production+Application" bio-pharmaceutical industry life-cycle ecosystem, and constantly cultivating a number of new enterprises and new products in innovative drugs, high-end medical devices, immune drugs and other sub-areas, and striving to make the scale of bio-pharmaceutical industry account for more than 1/4 in the city.

　　In order to effectively ensure the sufficient distribution capacity during the Spring Festival in our region and encourage postal express and take-away e-commerce enterprises to stay at their posts, this subsidy method is formulated in accordance with the spirit of "Implementation Plan for Overall Planning of Epidemic Prevention and Control and Stabilizing Economic Growth in Beijing", "Several Measures for Beijing to Actively Respond to the Impact of Epidemic Situation and Help Enterprises to Rescue" and "Several Measures for Mentougou District to Promote the Resumption of Work and Help Enterprises to Rescue", combined with the actual situation in our region.

　　I. Scope of application

　　This policy is applicable to full-time delivery personnel, pre-warehouse personnel and management personnel of postal express delivery and online take-away enterprises with postal services, express delivery agencies and operating points in Mentougou District.

　　Second, the reward standard

　　1. During the 7-day Spring Festival holiday period (January 21st-January 27th), the postal express delivery personnel will deliver no less than 15 pieces per person per day, and the take-away personnel and pre-warehouse personnel will deliver no less than 20 pieces per person per day, and 100 yuan will be subsidized every day.

　　2. During the 7-day holiday period of the Spring Festival (January 21st-January 27th), the enterprise managers who insist on working on the job every day shall be equipped with one manager based on 30 employees, with a maximum of 5 employees, and 100 yuan shall be subsidized every day.

　　Third, the declaration process

　　1. Time for filing. The deadline for application is from January 28th to February 3rd, 2023.

　　2. Declaration process. By the way of self-declaration, enterprises applying for incentive policies will directly submit the application materials to the Policy and Regulation Section of Mentougou District Bureau of Commerce, and the District Bureau of Commerce will complete the relevant work according to the procedures after deliberation and determination as required.

　　3. Requirements for granting subsidies.

　　(1) Subsidies for operating enterprises affiliated to the headquarters of the superior group will be directly allocated to the enterprises and distributed to employees by the enterprises.

　　(2) For the express delivery agencies and operating points that operate independently, the subsidy funds will be directly allocated to the bank accounts of qualified enterprise employees.

　　Fourth, the application materials

　　1. A copy of the business license of the enterprise and the ID card of the legal representative.

　　2. Screenshot of daily online order delivery voucher for full-time delivery personnel and front warehouse personnel in our district.

　　3. Copy of shift attendance form and daily duty photos of enterprise managers during the Spring Festival (photos must have date watermark).

　　4. Enterprises directly affiliated to the headquarters of the superior group provide account information of corporate banks (bank information, account number and enterprise name).

　　5. Individually operated enterprise sites provide personal bank account information of enterprise employees (copy of savings card of China Construction Bank is limited to less than 10,000 yuan per month, name, telephone number, copy of ID card and bank information).

　　The application materials shall be printed on A4 paper, bound into volumes and submitted to the District Bureau of Commerce. Cover, riding seam stamped with the official seal of the enterprise, the application materials will not be returned.

　　V. Job Requirements

　　1. Each reporting enterprise shall ensure that the contents of the application materials are true, accurate and complete, and accept the supervision of relevant departments. In case of any violation of laws and regulations, it will bear all legal responsibilities, and the District Bureau of Commerce has the right to recover all the award funds.

　　2. The use of special incentive funds will be supervised and managed by relevant departments, and those who violate relevant financial regulations will be dealt with according to relevant laws and regulations.

　　3. This subsidy fund shall be distributed to employees who meet the eligibility requirements, and the enterprise shall not use it for other purposes.

　　VI. Other matters

　　1 did not apply within the prescribed time, in principle, no longer give financial incentives.

　　2. Where laws and regulations provide otherwise, such provisions shall prevail.

　　3. All enterprises are requested to abide by relevant laws and regulations, strengthen internal control and strictly regulate operations during the implementation process.

　　4. The Mentougou District Bureau of Commerce shall be responsible for the interpretation of these Detailed Rules.

CCTV News:From December 12th, the railway department will start to sell train tickets for Spring Festival travel rush in 2020. Passengers can book tickets for the first day of Spring Festival travel rush through the Internet and telephone. As the pre-sale period of tickets at the ticket window and sales outlets of the railway station is 28 days, tickets for the first day of Spring Festival travel rush will be sold at the window on December 14th. The reporter learned from Guangzhou Railway Station that during Spring Festival travel rush this year, Guangzhou Railway Station is expected to send 3.17 million passengers.

Spring Festival travel rush begins on January 10th, 2020 and ends on February 18th, totaling 40 days. During the Spring Festival travel rush in 2020, Guangzhou Station is expected to send 3.17 million passengers, which is basically the same as in previous years. It is estimated that the peak period of passenger delivery will be concentrated from January 19th to 21st, and the peak day will reach about 140,000 passengers.

Huang Ni, deputy stationmaster of Guangzhou Railway Station:This year’s passenger flow will come earlier, and the student flow and the work flow will be carried out at the same time, and the passenger flow will be in the direction of Chengdu, Chongqing and Quxian.canIt’s a little bigger.

In order to cope with the peak passenger flow in Spring Festival travel rush, Guangzhou Railway Station has added passenger trains from Baoji, Liangping and Chongqing in the direct direction of Spring Festival travel rush this year, and set the ticket collection office in front of the entrance, so as to reduce the time for passengers to take tickets around and avoid the crowded ticket office.

Huang Ni, deputy stationmaster of Guangzhou Railway Station:In order to cope with the peak passenger flow, a large number of southwest-oriented cars were added to the station, 50 ticket gates were added at the entrance, 30 ticket gates were added at the main entrance, and 15 and 12 ticket gates were added on the east and west sides. In August this year, the station reform project was carried out, and the waiting area was expanded on the basis of last year, so the waiting environment will be more suitable.

In addition, during the period of Spring Festival travel rush, some lines in Guangzhou South Railway Station can use electronic tickets to enter the station. After booking tickets for specific lines online through the official channel of 12306, passengers will generate a dynamic QR code, which can be directly scanned to enter the station. At the same time, the railway department also reminds passengers that since the pre-sale period of ticket purchase at the ticket window and sales point of the railway station is 28 days, the time for purchasing the first day ticket of Spring Festival travel rush at the window is December 14th, so the majority of passengers can purchase it as needed.

To be an excellent foreign trade salesman, you need to have the following skills and qualities:

Language ability: Good command of English or other foreign languages, fluent in oral and written communication.

Professional knowledge: Understand the basic knowledge and regulations of international trade, international business, foreign exchange, logistics, customs, etc., and provide relevant services and suggestions according to customer needs.

Communication ability: Be able to communicate and coordinate with customers, suppliers, logistics companies and other parties, solve problems and avoid potential risks.

Business acumen: Strong business awareness and market insight, able to analyze market trends and customer needs, seize business opportunities and provide effective solutions.

Teamwork: able to work closely with colleagues to achieve business goals, actively participate in team building and improve business level.

Self-learning: able to constantly learn and update industry knowledge and skills, keep up with the development trend of the times, and improve personal competitiveness and professional level.

Patience and carefulness: There are many links involved in foreign trade business, which requires patience and carefulness to ensure business quality and customer satisfaction.

Integrity and sense of responsibility: As a foreign trade salesman, you need to have a high degree of integrity and sense of responsibility to ensure the legitimacy and security of the transaction process and avoid damaging the company image and customer trust because of the pursuit of short-term interests.

In addition to the skills and qualities mentioned above, here are some more specific suggestions to help you become an excellent foreign trade salesman:

In-depth understanding of customer needs: In business development, we should have an in-depth understanding of customer needs and requirements, including product specifications, quality, price and delivery time, and provide appropriate products and services according to customer requirements.

Grasp market information: Understand the market trends and trends, and obtain industry information and customer information through various channels, so as to grasp business opportunities and optimize business models.

Maintain good communication and coordination: Good communication and coordination with customers, suppliers and logistics companies is the key to successfully completing foreign trade business, establishing good cooperative relations and improving trust and satisfaction.

Familiar with international trade terms and risk prevention: familiar with and master international trade terms and regulations, understand the characteristics and risks of various trade methods, and be able to take corresponding measures to reduce transaction risks.

Improve professional knowledge and skills: constantly improve professional knowledge and skills, such as language level, market analysis, trade operation process, logistics operation, etc., and improve business level and competitiveness.

Pay attention to personal image and professional ethics: maintain a good personal image, establish a professional image and professional ethics, and maintain the image and reputation of the company and customers.

In short, as a foreign trade salesman, you need to have comprehensive ability and quality, and constantly learn and improve your business level to improve customer satisfaction and company performance.

Here are some other suggestions that can help you handle foreign trade business better:

Build a strong network: building a strong network of contacts is very important for foreign trade business and can help you get more business opportunities. Establish a personal network by participating in industry exhibitions, joining commercial organizations, and through social media.

Understand cultural differences: international trade involves differences between various cultural backgrounds and countries. To successfully carry out business, we need to understand and respect the differences between different cultures. For example, the importance of etiquette in international business and the etiquette differences in different countries and so on.

Seek diversified suppliers and customers: Diversified suppliers and customers can help you reduce business risks and expand business scope. This will also help you better grasp the market dynamics and reduce your dependence on a single market.

Keep a positive attitude: In foreign trade business, it is very important to keep a positive attitude in the face of various challenges and difficulties. We should work tirelessly, never flinch in the face of difficulties, and find ways and means to solve problems.

Learn to use tools: Modern technical tools play a very important role in foreign trade. Knowing and mastering various tools and software, such as foreign trade websites, trade information databases, international logistics tracking, etc., can help you to carry out your business better.

Pay attention to environmental protection and sustainable development: In modern society, environmental protection and sustainable development have become an important topic. In foreign trade business, we should also pay attention to environmental protection and sustainable development, and provide customers with environmentally friendly and sustainable products and services.

Provide high-quality after-sales service: In foreign trade business, after-sales service is a crucial link. Providing good after-sales service can enhance customers’ trust and loyalty to you and bring you more business opportunities. We should respond to customers’ questions and complaints in time, solve customers’ problems as much as possible and meet customers’ needs.

Familiar with international trade laws and regulations: in international trade, there are certain differences in trade laws and regulations among countries. To be an excellent foreign trade salesman, you need to be familiar with international trade laws and regulations. Knowing the relevant laws and regulations can help you better avoid risks and avoid unnecessary losses.

Keep learning and update knowledge: foreign trade business is a constantly developing and changing industry, so it is very important to keep learning and update knowledge. Understand the market and industry trends by attending industry conferences, reading industry reports and periodicals, and adjust business strategies and directions in time.

Building brand image: In international trade, building brand image can enhance customers’ trust and loyalty to you and improve your business competitiveness. Build a brand image and enhance your market position by establishing a professional website, participating in industry exhibitions and publishing industry articles.

Understand customer culture and habits: In international trade, different countries and regions have different cultures and habits. As an excellent foreign trade salesman, you need to know the customer’s culture and habits in order to communicate and cooperate with customers better. This can enhance customers’ trust and goodwill to you, and thus gain more business opportunities.

Proficient in using English and other foreign languages: English is a common language in international trade, and mastering English can facilitate communication with customers around the world. In addition, you need to master other languages, such as Spanish, French, German, etc., in order to better communicate with local customers.

Learn marketing knowledge: marketing is a very important skill, especially for foreign trade salesmen. By learning marketing knowledge, you can better understand customer needs, formulate better business strategies and enhance your business competitiveness.

Master business etiquette: In international trade, business etiquette is very important. Different countries and regions have different business etiquette and norms. As a foreign trade salesman, you need to be familiar with these etiquette and norms in order to communicate and cooperate with customers better.

Cultivate teamwork spirit: in foreign trade business, it is often necessary to cooperate with different departments and teams, such as purchasing team, logistics team and after-sales service team. As an excellent foreign trade salesman, you need to have the spirit of teamwork and cooperate with different teams to achieve business goals together.

Master basic financial knowledge: As a foreign trade salesman, you need to master certain financial knowledge, such as financial statements and cost accounting, in order to better control costs and formulate reasonable price and profit distribution strategies.

Study international trade laws and regulations: In international trade, the laws and regulations involved are very complicated. As an excellent foreign trade salesman, you need to know the laws and regulations of international trade to avoid unnecessary risks and losses caused by violating laws and regulations.

Improve negotiation skills: In international trade, negotiation is a very important link. As a foreign trade salesman, you need to have certain negotiation skills, such as understanding customer needs, mastering negotiation skills and formulating reasonable negotiation strategies, in order to obtain better business opportunities and profits.

Strengthening self-brand building: As an excellent foreign trade salesman, self-brand building is also very important. We need to build our own brand image and professional image, enhance our popularity and credibility, and gain more business opportunities and benefits.

Continuous learning and innovation: in foreign trade business, the market and customer needs are constantly changing, so we need to keep learning and innovation to adapt to the changes in the market and customer needs. Only by continuous learning and innovation can we gain advantages in the fierce competition and realize our own values and dreams.

Good at communication and coordination: foreign trade salesmen need to communicate and coordinate with customers, suppliers, logistics companies and other aspects, and need to have good communication and coordination skills in order to better deal with various problems and improve work efficiency.

Pay attention to detail and quality: In foreign trade, detail and quality are very important. As an excellent foreign trade salesman, you need to pay attention to details, such as order confirmation, sample confirmation, goods inspection, etc., to ensure that everything meets customer requirements and standards.

Familiar with the international logistics process: As a foreign trade salesman, you need to know the international logistics process and operating norms in order to better grasp the logistics situation of goods and provide accurate information to customers.

Familiar with trade financing methods: trade financing is a very important part of international trade. As a foreign trade salesman, you need to be familiar with all kinds of trade financing methods, such as letters of credit, letters of guarantee, etc., in order to better deal with trade financing problems with customers.

Establish a long-term cooperative relationship: It is very important to establish a long-term cooperative relationship in international trade. As a foreign trade salesman, you need to actively establish long-term cooperative relations with customers, maintain customer relations and improve customer loyalty in order to obtain more business opportunities and profits.

Have judgment and decision-making ability: As a foreign trade salesman, you need to have certain judgment and decision-making ability, and be able to make reasonable decisions and deal with various problems in various complicated situations in order to better protect the interests of the company and customers.

Good at teamwork: teamwork is very important in foreign trade business. As a foreign trade salesman, you need to be good at cooperating with team members and coordinating all aspects of work in order to better complete the task and improve work efficiency.

Master foreign trade-related laws and regulations: Foreign trade salesmen need to be familiar with foreign trade laws and regulations and international trade rules in order to better abide by relevant laws and regulations, handle trade disputes and protect the legitimate rights and interests of companies and customers.

Proficient in foreign languages: As a foreign trade salesman, you need to have good foreign language skills and be able to communicate and coordinate fluently in English, Spanish, French and other languages.

Pay attention to market analysis and marketing: Market analysis and marketing are very important in foreign trade business. As a foreign trade salesman, you need to pay attention to market analysis, grasp market trends and demand changes, in order to better promote and market products.

Have the ability of business negotiation: business negotiation is a very important part of foreign trade business. As a foreign trade salesman, you need to have good business negotiation skills, be able to negotiate effectively with customers and suppliers, and reach a satisfactory cooperation agreement.

Ability of cross-cultural communication: Foreign trade business involves the communication of many different cultures. As a foreign trade salesman, you need to have the ability of cross-cultural communication and understand business etiquette and communication methods under different cultural backgrounds in order to better handle various affairs in international trade.

Professional knowledge of the industry: foreign trade salesmen need to be familiar with the professional knowledge and technology of their industry and understand the development trend and changes of the industry in order to better provide professional products and services to customers.

Good at learning and innovation: Foreign trade business is constantly changing and developing. As a foreign trade salesman, you need to be good at learning and innovation, and constantly improve your professional level and ability to cope with market changes in order to better cope with market challenges and opportunities.

Have a strong sense of responsibility and professional ethics: As a foreign trade salesman, you need to have a strong sense of responsibility and professional ethics, protect the legitimate rights and interests of customers and companies, and do not make false propaganda and fraud in order to win the trust of customers and the reputation of the company.

Have the spirit of teamwork: Foreign trade business usually needs teamwork to complete. As a foreign trade salesman, you need to have a good team spirit and cooperate effectively with team members and other departments in order to better complete various tasks and projects.

Familiar with office software: As a foreign trade salesman, you need to be familiar with office software, such as Word, Excel and PowerPoint, in order to better handle business documents and data analysis.

Ability to solve problems: various problems and challenges are often encountered in foreign trade business. As a foreign trade salesman, you need to have good problem-solving ability, be able to respond to various problems and challenges quickly and find the best solution.

Flexibility: Foreign trade business is often affected by various uncertain factors. As a foreign trade salesman, you need to have the flexibility to adjust business strategies and plans at any time to adapt to market changes.

Maintain a positive attitude and efficient work habits: As a foreign trade salesman, you need to maintain a positive attitude and efficient work habits, and be able to maintain efficient and high-quality work performance in a fast-paced and high-pressure working environment in order to achieve individual and team work goals.

Mastering international business etiquette: In foreign trade business, it is very important to know and master international business etiquette. Familiarity with international business etiquette can improve the image and reputation of individuals in international business, so as to better carry out business cooperation.

Possess marketing ability: Foreign trade salesmen need to possess marketing ability, formulate effective marketing strategies according to market demand and trends, and increase the exposure and sales of products in the target market.

Understand international trade policies and laws and regulations: In international trade, each country has different policies and laws and regulations, and it is very important for foreign trade salesmen to understand and abide by these policies and laws and regulations. At the same time, it is necessary to understand the trade environment and trade risks of various countries in order to better carry out business cooperation.

Ability of cultural communication: In international trade, different countries and regions have different cultural backgrounds and traditions. As a foreign trade salesman, you need to have the ability of cultural communication, respect and understand the differences between different cultures, so as to better carry out business cooperation.

Continuous learning and improvement: As a foreign trade salesman, you need to constantly learn and improve your professional level and knowledge, keep up with the development and changes of the market, and constantly innovate and improve your working methods and strategies to adapt to the rapidly changing international trade market.

Proficiency in foreign languages: Foreign trade needs cross-border exchanges and communication. Proficiency in at least one foreign language is very important, which can improve the competitiveness and communication efficiency of individuals in international trade.

Ability of business negotiation: Foreign trade business involves business negotiation. As a foreign trade salesman, you need to have the ability of business negotiation, grasp the initiative of negotiation, negotiate a reasonable trading plan and reach a win-win cooperation agreement.

Understand and master all kinds of payment methods: international trade involves various payment methods, such as letter of credit, collection, cash, etc. As a foreign trade salesman, you need to understand and master the advantages and disadvantages of various payment methods and operating procedures in order to better carry out fund settlement and risk control.

Customer service ability: Foreign trade salesmen need to have good customer service ability, be able to respond to customers’ inquiries and questions in a timely and accurate manner, and provide quality customer service and after-sales support to enhance customers’ trust and loyalty.

Establish good interpersonal relationships: interpersonal relationships are very important in foreign trade business. As a foreign trade salesman, you need to be able to establish good interpersonal relationships and establish good cooperative relationships with customers, partners and colleagues in order to better carry out business cooperation.

In short, as an excellent foreign trade salesman, you need to have many skills and knowledge, such as English ability, marketing knowledge, financial knowledge, negotiation skills and so on. Only by constantly learning and improving one’s own abilities can we gain more business opportunities and benefits in international trade. Whether it’s a business salesman or at home, SOHO can get good feedback.

The above opinions!

(Source: Qi 007)

The above content belongs to the author’s personal opinion and does not represent Hugo’s cross-border position! This article is reproduced with the authorization of the original author, and it needs the authorization and consent of the original author. ?

　　Beijing Evening News (Reporter Qiu Wei) At the first "Heart List" award ceremony held last night, Guo Jingyu, a director who has recently received much attention for exposing ratings fraud, revealed in his speech on the stage that the ratings fraud will definitely be solved. "I believe that the SARFT will soon clean up this matter." When talking about the recent chaos in the industry, Wang Pengju, the chief judge of the initial list, said that after 60 years of development, an industry has made brilliant achievements, and there will be some unsatisfactory places. What happened recently will make TV series people return to their original heart, adhering to the initial passion to use their minds in creation, which is a good thing for the industry.

　　Chuxin List is a heavyweight list of the film and television industry founded under the guidance of China TV Drama Production Industry Association and Capital Radio and Television Program Production Industry Association. At the award ceremony held in Beijing Convention Center last night, three awards were awarded to Chuxin List, namely "Top Ten Young TV Drama Producers in China", "Top Ten Young TV Drama Writers in China" and "Top Ten Young TV Drama Directors in China", and hundreds of people from the film and television industry participated.

　　On September 15th, director Guo Jingyu disclosed the experience of being coerced to buy the ratings of Niangdao at the exchange meeting of Hubei University. The State Administration of Radio and Television immediately responded by conducting an investigation on ratings. Nowadays, the ratings of Niangdao, which has come to an end, have "broken 2" and become the highest-rated TV series of Beijing Satellite TV in the past two years. Last night, director Guo Jingyu stepped onto the stage of "The First Heart List" and gave an award speech for "Top Ten Young TV Producers in China". As soon as he took the stage, he joked: "No one has asked me to speak for more than 20 days since my last speech." Regarding the issue of falsification of ratings, Guo Jingyu "informed a good news" to the peers present: "The matter of ratings will definitely be solved. I believe that the SARFT will clean up this matter soon. After the clean management, the outstanding young talents present today will have a broader and cleaner space to play your initial intentions and create better works." As soon as the voice just fell, there was a warm applause at the scene.

　　Wang Pengju, vice-president and secretary-general of China TV Drama Production Industry Association and chief judge of the initial list, said in an interview that this year marks the 60th anniversary of the birth of TV dramas in China and the 40 years of rapid development of TV dramas in China after the reform and opening up. Over the past 40 years, generations of China TV series people have been moving forward with the initial intention of providing excellent works for China TV viewers. Although there are some chaos in the film and television industry, "we can’t make a mess of ourselves just because there are problems. It seems that this industry is full of wind and fear, but it is not. We are an industry full of vitality and full of prospects." Wang Pengju believes that if there was a little impetuous and flashy in the past, then in the future, TV drama people will slowly return to their original hearts, adhering to the initial passion to devote their minds to creation and dedication to excellent TV drama works for China TV viewers, which is a good thing for the industry.

　　The 30 winners selected in this initial list were all born after 1978. Their works are well-made and diverse, with both commercial value and social significance, and are deeply loved by young audiences.

　　The winners of the first list of "Top Ten Young TV Directors in China" are: Xing Mao Ju (Soul Ferry Series), Wang Wei (Chasing the Murder in White Night), Lv Xing (Crime without a Certificate), 500 (Psychological Crime) and Lin Yan (My! P.E. Teacher), Tian Li (River God), Chen Sicheng (Beijing Love Story), Yang Lei (Red), Yang Long (To Our Simple Little Beauty), Tian Yi (Poison Hunters, Sex Wrath).

　　　　　　　Cctv news On July 17th, the signing ceremony of strategic cooperation between CCTV and Baidu AI Cloud was held in Beijing. This cooperation is one of CCTV’s initiatives to actively build an "artificial intelligence editorial department" under the strategic layout of "5G+4K+AI" of the Central Radio and Television General Station. The two sides will jointly build an artificial intelligence media research and development center, jointly create artificial intelligence products in the media industry, and deeply apply the "cloud +AI" capability to various scenes of CCTV.

The signing ceremony of strategic cooperation between CCTV and Baidu AI Cloud was held in Beijing (photo by Liu Huicheng)

　　According to the agreement, the cooperation mainly focuses on three aspects: first, jointly establish an artificial intelligence media research and development center; The second is to jointly build artificial intelligence software and hardware products in the media industry; Third, Baidu AI Cloud will provide cloud hosting, CDN, security and other cloud computing services for CCTV. AI technology and products will become an important field of cooperation between CCTV and Baidu AI Cloud.

　

Speech by Qian Wei, Chairman and General Manager of CCTV (photo by Liu Huicheng)

　　In his speech, Qian Wei, chairman and general manager of CCTV, said that standing at a new starting point of the development of CCTV, CCTV has recalibrated its direction and is undergoing comprehensive transformation and upgrading. This cooperation with Baidu AI Cloud is one of the measures to promote the "5G+4K+AI" strategy of the main station to be put on the multi-terminal platform of CCTV and to build an "artificial intelligence editorial department". It will give full play to the unique advantages of the main station in multi-terminal license plate and large and small screen linkage, innovate media expression and communication methods, develop intelligent products and services for the whole scene, and expand the mainstream public opinion position.

Speech by Yin Shiming, Vice President of Baidu and General Manager of intelligent cloud Business Group (photo by Liu Huicheng)

　　Yin Shiming, vice president of Baidu and general manager of intelligent cloud Business Group, said that as the carrier of the intelligent landing of Baidu AI industry, intelligent cloud integrated the technology and resource advantages accumulated by Baidu for many years and shared them with the industry to accelerate the intelligent upgrading of each industry. CCTV is a benchmark enterprise in the broadcasting industry. The cooperation between Baidu AI Cloud and CCTV will accelerate the application of "Cloud +AI", and the two parties will jointly provide a model for the intelligent upgrade of the media industry.

At the signing ceremony (photo by Liu Huicheng)

　　As the central key news website sponsored by the Central Radio and Television General Station, CCTV is committed to building an "artificial intelligence editorial department", improving news layout, highlighting video features, innovating content expression, forming unique advantages and distinctive features, and giving play to the coverage and communication advantages of "news website+integrated broadcast control platform" with over 100 million users to create the influence of first-class news websites that match the status of the General Station. Baidu has the industry-leading "cloud +AI" capability and will fully empower CCTV.

　　Zhao Lei, deputy general manager of CCTV, said that CCTV has built an "artificial intelligence editorial department" according to the strategic layout of "5G+4K+AI" of the Central Radio and Television General Station, continuously increased investment in the field of artificial intelligence, and deeply explored new application scenarios in the aspects of data collation of new media assets, intelligent content tagging and natural language processing of video content. In the future, efforts will be made to make effective use of three resources: First, by strengthening technical cooperation, a series of current political AI products will be launched; Second, do a good job in the mining and diversified expression of video resources and vertical program resources; The third is to give full play to the advantages of the multi-terminal license resources of the main station and to promote the application and development of intelligent large-screen terminals.

　　The industry believes that the strategic cooperation between CCTV and Baidu AI Cloud, by embracing new technologies, will build an "artificial intelligence editorial department" and be a practitioner of "5G+4K+AI" all-media application, which will provide users with intelligent multi-scene services and further enhance the communication, guidance, influence and credibility of mainstream new media, and will also accelerate the application of "Cloud +AI" technology in the media industry and explore "Media +AI".

　　◎ reporter Zhang mengran

　　Have you searched the Internet for "What hurts me? Is there something wrong with me?"? The answer may not be satisfactory. However, with the emergence of large-scale natural language models (LLM) such as ChatGPT, people began to try to use it to answer medical questions or medical knowledge.

　　However, is it reliable?

　　As far as it is concerned, the answer given by artificial intelligence (AI) is accurate. However, James Davenport, a professor in university of bath, pointed out the difference between medical questions and actual medical practice. He believed that "medical practice is not just about answering medical questions. If we just answer medical questions, we don’t need to teach hospitals, and doctors don’t need to receive years of training after academic courses."

　　In view of all kinds of doubts, in a recent paper published by Nature, the world’s top artificial intelligence experts showed a benchmark to evaluate how well large-scale natural language models can solve people’s medical problems.

　　The existing model is not perfect.

　　The latest assessment comes from Google Research and Deep Thinking. Experts believe that the artificial intelligence model has many potentials in the medical field, including knowledge retrieval and supporting clinical decision-making. However, the existing model is not perfect, for example, it may fabricate convincing medical error information, or include prejudice to aggravate health inequality. Therefore, it is necessary to evaluate their clinical knowledge.

　　Relevant assessments have not been without before. However, in the past, it usually relied on automated evaluation of limited benchmarks, such as individual medical test scores. This is translated into the real world, and both reliability and value are lacking.

　　Moreover, when people turn to the Internet to obtain medical information, they will encounter "information overload" and then choose the worst one from 10 possible diagnoses, thus bearing a lot of unnecessary pressure.

　　The research team hopes that the language model can provide short expert opinions, be unbiased, indicate its citation source, and reasonably express uncertainty.

　　What is the LLM performance of 540 billion parameters?

　　In order to evaluate the ability of LLM to encode clinical knowledge, Xie Kufei Aziz, an expert from Google Research Institute, and his colleagues discussed their ability to answer medical questions. The team put forward a benchmark called "MultiMedQA QA": it combines six existing question-answering data sets covering professional medical care, research and consumer inquiries and "HealthSearch QA" & mdash; — This is a new data set, which contains 3173 medical questions searched online.

　　The team then evaluated PaLM (a 540 billion parameter LLM) and its variant Flan-PaLM. They found that Flan-PaLM reached the most advanced level in some data sets. Flan-PaLM surpassed the most advanced LLM by 17% in the MedQA data set integrating the questions of American medical license examination.

　　However, although Flan-PaLM scored well in multiple-choice questions, further evaluation shows that it has a gap in answering consumers’ medical questions.

　　LLM of specialized medicine is encouraging.

　　In order to solve this problem, artificial intelligence experts use a method called design instruction fine-tuning to further debug Flan-PaLM to adapt to the medical field. At the same time, the researcher introduced an LLM— — Med-PaLM。

　　Fine-tuning design instructions is an effective way to make general LLM suitable for new professional fields. The resulting model Med-PaLM is encouraging in the trial evaluation. For example, Flan-PaLM scored by a group of doctors is only 61.9% consistent with the scientific consensus, and Med-PaLM scored 92.6%, which is equivalent to the answers made by doctors (92.9%). Similarly, 29.7% of Flan-PaLM’s answers were rated as likely to lead to harmful results, and only 5.8% of Med-PaLM’s answers were equivalent to those of doctors (6.5%).

　　The research team mentioned that although the results are promising, it is necessary to make further evaluation, especially in terms of safety, fairness and prejudice.

　　In other words, there are still many limitations to overcome before the clinical application of LLM is feasible.

01 The purchase of therapeutic instrument through Wechat business is invalid and difficult to refund.

[Brief introduction of the case]

Uncle Lu, a consumer, suffers from heart disease. On April 10th, 2023, he bought a semiconductor laser therapeutic instrument produced by Jiutouniao Medical Device Development Co., Ltd. through Wechat business at a cost of 2,280 yuan, hoping to play an auxiliary role in treating the disease through the instrument. The consumer has used it for nearly a month and thinks it has no effect. On May 7th, the consumer asked for a refund, and Wechat business asked him to buy another product to use with it, and the effect was more obvious. The consumer thinks that the operator doesn’t want to return the goods, so it is convenient to complain to Baotou Consumers Association on May 8, 2023, hoping to get help.

【 Processing Process and Results 】

After accepting the complaint, the staff of Baotou Consumers Association checked the chat record between consumers and Wechat business. Wechat business promised that "if the effect is not satisfactory or not within 30 days, he can apply for a refund". The staff contacted Wechat business by phone to ask him to fulfill his promise and was told to contact the manufacturer directly to get a refund. After contact, the consumer will mail the product back to the manufacturer at the request of the other party, and then refund the fee after inspection. In the end, the consumer received a refund of 2280 yuan on May 18th.

[Case Analysis]

Article 16 of the Law of People’s Republic of China (PRC) on the Protection of Consumer Rights and Interests stipulates: "If there is an agreement between the operator and the consumer, they shall perform their obligations according to the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations." In this case, when the consumer requests a refund according to the operator’s prior commitment, the operator should refund the fee for the consumer according to the commitment. In this case, the consumer shops through Wechat business, and the other party is not a micro-store. This is a private transaction between the two parties, and it is difficult to effectively protect their rights and interests. It is suggested that consumers shop through formal channels to avoid damage to their rights and interests.

Developers use "overlord clause" to exempt from overdue breach of contract.

[Brief introduction of the case]

Xinyuecheng Community, developed and sold by Inner Mongolia Shengda Real Estate Group Co., Ltd., agreed to hand over the house in December 2021, but it was overdue until March 2023. When the consumer handles the handover procedures, the developer marks the "overlord clause" on the delivery contract, and the consumer refuses to hand over the house without signing it, involving more than 20 million yuan of consumer disputes, which has caused complaints from the owners.

【 Processing Process and Results 】

On March 27th, 2023, the Consumers Association of Ulanhot organized a mediation meeting between the two parties at the Social Governance Center of Ulanhot. The staff pointed out that it was illegal for the developer to use the "overlord clause" to exempt himself from his responsibilities and obligations, and it should be stopped immediately, and asked the developer to give a written reply to the Consumers Association of Ulanhot on the reasons for overdue delivery and the situation of stopping using the "overlord clause". After mediation, the two parties reached the following agreements: 1. The respondent stopped using the "overlord clause" and went through the handover formalities according to the contract; 2. Consumers’ right to claim compensation for overdue liquidated damages can bring a lawsuit to the court according to law. On March 31st, the respondent submitted a written explanation of the reasons for overdue delivery and a commitment decision to stop using the "overlord clause".

[Case Analysis]

Article 26 of the Law on the Protection of Consumers’ Rights and Interests in People’s Republic of China (PRC) stipulates: "Operators shall not make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers’ rights, reducing or exempting operators’ responsibilities, and aggravating consumers’ responsibilities, by means of format clauses, notices, statements, shop notices, etc., and shall not use format clauses and technical means to force transactions. Format clauses, notices, statements, store notices, etc. contain the contents listed in the preceding paragraph, and their contents are invalid. " Article 497 of the Civil Code of People’s Republic of China (PRC) stipulates: "In any of the following circumstances, the standard clauses are invalid: (1) There are invalid circumstances stipulated in Section 3 of Chapter VI of Part I of this Law and Article 506 of this Law; (2) The party providing the standard terms unreasonably exempts or lightens its responsibility, aggravates the other party’s responsibility or restricts the other party’s main rights; (3) The party providing the standard terms excludes the main rights of the other party. "

Home improvement merchants failed to fulfill their obligations according to the contract and arbitrarily increased the price.

[Brief introduction of the case]

Ms. Yang, a consumer, complained to the Consumers Association of Wulanhaote, claiming that two contracts were signed at the Oprah Winfrey Home Counter on the second floor of Red Star Macalline on February 19, 2023, which stipulated that the basic disassembly and assembly of her residence was 27,000 yuan and the custom-made wardrobe and cupboard was 67,000 yuan, totaling 94,000 yuan. The construction period was originally scheduled to be two months, but during the construction, the disassembly part was not completed from February 22 to early June. After the customized part was re-scaled, the merchant asked the consumer to pay another 22,000 yuan for reasons such as changing the cabinet material and changing the glass door. The consumer thought that the merchant had any price increase behavior, and verified the price increase part with the person in charge, and the merchant could not provide a clear basis for the price increase part. At the same time, the consumer entrusted others to recheck the measured drawing area, and found that there was an error of 3 square meters. The consumer demanded to cancel the contract and refund the money on the grounds that the merchant was fraudulent. No agreement was reached through mediation organized by the mall management. Consumers complained to the Consumers Association of Wulanhaote City, and provided evidence such as recordings, drawings and project progress records.

【 Processing Process and Results 】

After mediation by the Consumers Association, the merchant first promised to give a refund within 15 days and then repented, indicating that there was no fault. After many investigations and verifications, the staff of the Consumers’ Association think that the operator’s fare increase part does not provide the basis for clearly marking the price; There is an error of 1.2 linear meters between the cabinet area and its measured area; There is also overdue behavior in the construction period. Consumers Association believes that the behavior of merchants has constituted a breach of contract and infringed on the legitimate rights and interests of consumers. After mediation again, the operator refused to refund and withdrew from the mediation site halfway. Consumers Association made a decision to terminate mediation, supported consumers to bring a lawsuit to the court, and handed over the illegal acts of the operator suspected of infringing consumers’ legitimate rights and interests to the market supervision office of the jurisdiction for investigation and punishment according to law, and exposed them through Tik Tok WeChat official account, Wulanhaote Consumers Association. The operator was forced by public opinion to refund 67,000 yuan for consumers.

[Case Analysis]

Article 16 of the Law of People’s Republic of China (PRC) on the Protection of Consumers’ Rights and Interests stipulates: "Operators shall perform their obligations in accordance with this Law and other relevant laws and regulations when providing commodities or services to consumers. If the operator and the consumer have an agreement, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations. " Article 577 of the Civil Code of People’s Republic of China (PRC) stipulates that "if a party fails to perform its contractual obligations or fails to meet the contract obligations, it shall bear the liabilities for breach of contract such as continuing to perform, taking remedial measures or compensating for losses." Article 13 of the Price Law of People’s Republic of China (PRC) stipulates: "Operators selling, purchasing goods and providing services shall clearly mark the price in accordance with the provisions of the competent pricing department of the government, indicating the commodity name, place of origin, specifications, grade, pricing unit, price or service items, charging standards and other relevant information. Operators are not allowed to sell goods at a higher price than the marked price, and they are not allowed to charge any unspecified fees. "

You need to buy extra glasses to watch 3D movies.

[Brief introduction of the case]

On January 26th, 2023, consumers watched a 3D movie at Moqi jaxa Cinema of Hulunbeier Tianzhixing Film and Television Media Co., Ltd., and the cinema informed consumers that they must buy or bring their own 3D glasses at their own expense to watch the movie, and the cinema did not provide 3D glasses for free. Consumers think it is unreasonable, and cinemas are obliged to provide 3D glasses for free. Consumers and operators failed to negotiate, so they called to complain for help.

【 Processing Process and Results 】

After receiving the complaint, the staff of the Consumer Complaint Mediation Office of Moqi Market Supervision Administration immediately communicated with the person in charge of the cinema to understand the facts. In accordance with the relevant provisions of the Law of People’s Republic of China (PRC) on the Protection of Consumers’ Rights and Interests, the operator was interviewed to mediate consumer demands. Finally, the operator and the consumer reached a mediation agreement through consultation, and the consumer was refunded the 20 yuan for purchasing 3D glasses, and the accumulated refund for consumers who had bought glasses for the same reason amounted to 200 yuan. The cinema promised to provide free glasses for all consumers who watched 3D movies in the future.

[Case Analysis]

Article 26 of the Law on the Protection of Consumers’ Rights and Interests in People’s Republic of China (PRC) stipulates: "Operators shall not make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers’ rights, reducing or exempting operators’ responsibilities, and aggravating consumers’ responsibilities, by means of format clauses, notices, statements, shop notices, etc., and shall not use format clauses and technical means to force transactions. Format clauses, notices, statements, store notices, etc. contain the contents listed in the preceding paragraph, and their contents are invalid. " 3D glasses are an indispensable basic condition for watching 3D movies, and the provision of 3D glasses is an integral part of the viewing service. Consumers buy movie viewing services according to the ticket price of 3D movies, and theater operators should provide consumers with all services that meet the requirements of watching movies, including providing consumers with movie viewing facilities such as 3D glasses. It is a typical "unfair format clause" for the cinema to split its own service obligations and pass them on to consumers, which increases the burden on consumers and violates the principle of fairness and good faith. At the same time, because the cinema forces consumers to buy 3D glasses or in disguised form, it violates the provisions of the Measures for Punishment of Infringement on Consumers’ Rights and Interests, law enforcement officers ordered the cinema to make corrections and give a warning.

05 the problem of refunding the deposit due to the inability to borrow money for the purchase of commercial housing

[Brief introduction of the case]

On March 15, 2023, Ms. Consumer Palace complained to Bayannaoer Consumers Association that on March 10, 2023, she signed the House Purchase and Sale Deposit Agreement with Bayannaoer Hyde Real Estate Agency Co., Ltd., booked a commercial house, and paid a deposit of 20,000 yuan and a supervision fee of 5,000 yuan on site. When signing the contract, the consumer said that he can only pay the down payment, and the remaining house payment needs to be applied for a bank loan. I wonder if his conditions meet the conditions of bank mortgage loan. The real estate agency said that the conditions of consumers fully meet the loan requirements, and even if they do not meet the requirements, the company will help solve them. Subsequently, the consumer submitted proof of income and running water to the bank, but failed to pass the bank mortgage loan review. When concluding a house sales contract, the real estate brokerage company requires consumers to buy a house in full. If a house purchase contract is not concluded, the deposit and supervision fund will not be refunded. Consumers think that the real estate company’s practice is unreasonable and demand mediation from the Consumers Association.

【 Processing Process and Results 】

After receiving the complaint, the staff of the Consumers Association conducted an investigation. The consumer stated that when he looked at the house, the sales staff of the brokerage company did not carefully introduce the conditions needed to handle the mortgage, and did not fully fulfill the obligation of informing, so the responsibility should not be borne by him. The staff of the Consumers Association contacted the person in charge of the real estate brokerage company to learn more about the incident, introduced relevant laws and regulations to them, and organized mediation between the two parties. In the end, the real estate brokerage company refunded the consumer deposit of 20,000 yuan and the supervision fee of 5,000 yuan.

[Case Analysis]

Article 20 of the Law of People’s Republic of China (PRC) on the Protection of Consumers’ Rights and Interests stipulates: "Operators shall provide consumers with true and comprehensive information about the quality, performance, use and expiration date of goods or services, and shall not make false or misleading propaganda. Operators should give a true and clear answer to the questions raised by consumers about the quality and usage of the goods or services they provide. " Article 4 of the Supreme People’s Court’s Interpretation on Several Issues Concerning the Application of Law in the Trial of Disputes over Commercial Housing Sales Contracts stipulates: "If the seller accepts a deposit from the buyer as a guarantee for concluding a commercial housing sales contract through subscription, order, reservation, etc., if the commercial housing sales contract cannot be concluded due to one of the parties, it shall be handled in accordance with the provisions of the law on deposit; If the commercial housing sales contract cannot be concluded due to reasons not attributable to both parties, the seller shall return the deposit to the buyer. " In this case, because the brokerage company did not fully and clearly inform the conditions for handling the house loan when selling the house, it should bear adverse consequences for the failure to conclude the subsequent house purchase contract. At the same time, because the consumer has paid the deposit, but can’t conclude a house purchase contract, according to the above provisions, the real estate brokerage company in this case should refund the deposit and supervision money paid by the consumer.

06 farmers’ rights and interests in purchasing unqualified drip irrigation belts are damaged

[Brief introduction of the case]

In June, 2022, nine farmers, including Mr. Zhang, a villager from Halatugacha, Urad Middle Banner, Bayannaoer City, complained to Bayannaoer Consumers Association that in April, 2021, they bought a batch of drip irrigation belts for farmland irrigation from Inner Mongolia Zhaotong Pipeline System Co., Ltd., with a value of 251,725 yuan. In the process of use, it is found that some drip irrigation belts have no drip holes, some drip holes are blocked, and some of them burst and leak, which can not be used normally. Farmers think that there is a quality problem with the drip irrigation belt, and they have repeatedly asked dealers and manufacturers to solve the problem, but the merchants have been looking for reasons to delay, so they came to the Consumers Association to complain.

【 Processing Process and Results 】

After receiving the complaint, Bayannaoer Consumers Association immediately sent its staff to the farmland involved in the complaint for on-the-spot inspection, and found that the used drip irrigation tape was scattered in the fields, which could not restore the specific scene at that time. After the staff visited the farmers for investigation, it was basically confirmed that the situation reflected by the complainant did exist, but the existing evidence could not prove that there was a problem with the quality of drip irrigation tape. Later, it was found that there were surplus drip irrigation tapes in the farmer’s warehouse, which were unused and packaged completely. In order to recover the losses of farmers as much as possible, Bayannaoer Consumers Association applied to the Consumers Association of the autonomous region for mediation in time, but the dealers and manufacturers insisted that there was no quality problem with the drip irrigation tape, and the complaint handling was deadlocked. In order to obtain sufficient evidence, the staff of Bayannaoer Consumers Association entrusted the Inner Mongolia Autonomous Region Product Quality Inspection Institute for inspection in August 2022, and the drip tape was found to be unqualified. Accordingly, Bayannaoer Consumers Association supports consumer litigation and resolves disputes through litigation. On June 29, 2023, it was tried by the People’s Court of Tuzuoqi, and the loss was recovered for consumers by 251,725 yuan.

[Case Analysis]

This case is a typical agricultural dispute case. According to Article 11 of the Law of People’s Republic of China (PRC) on the Protection of Consumer Rights and Interests: "Consumers who suffer personal or property damage due to purchasing or using goods or receiving services shall have the right to compensation according to law." Article 24 stipulates: "If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them according to the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, if the statutory conditions for termination of the contract are met, the consumer can return the goods in time. If the statutory conditions for termination of the contract are not met, the operator may be required to perform obligations such as replacement and repair. " Article 62 stipulates: "The purchase and use of means of production directly used for agricultural production by farmers shall be implemented with reference to this Law." According to Article 32 of the Product Quality Law of People’s Republic of China (PRC), "Producers shall not adulterate or fake products, or pass unqualified products off as qualified products" and Article 39, "Sellers shall not adulterate or fake products, or pass unqualified products off as qualified products", in this case, consumers have the right to compensation because the operators sell unqualified products. After the mediation was unsuccessful, because the facts of infringement on consumers’ rights and interests were clear and involved many farmers’ groups, according to the functions and responsibilities entrusted by law, consumers’ associations supported the prosecution, further safeguarding the consumption environment and market order.

07 There is something wrong with the size of customized furniture.

[Brief introduction of the case]

On June 2, 2023, Ms. Zhai complained to Wuhai Consumers Association that on April 2, she customized European brand furniture in Lengyuxin wardrobe dealership in Haibowan District, Wuhai City. On May 14, when she arrived for installation, she found that 21 door panels were small in size. When the dealer installed them at home, she also found that there was something wrong with the size and communicated with the manufacturer. The manufacturer said that the product was fine and belonged to the adjustable range, but the gap was obvious after adjustment.

【 Processing Process and Results 】

After receiving the complaint, the staff of Wuhai Consumers’ Association conducted investigation and mediation, and obtained the order measurement drawings. The dealer also admitted that there was something wrong with the size of this batch of door panels. Because the door panels were customized by the manufacturer, they are now unable to replace the door panels for consumers, and are actively communicating with the manufacturer to replace the door panels for consumers. The staff of the Consumers Association called the manufacturer and pointed out that if the operator provides goods or services to consumers, and one party fails to perform the contractual obligations or the performance of the contractual obligations is not in conformity with the agreement, it shall bear the liability for breach of contract such as continuing to perform, taking remedial measures or compensating for losses. Finally, after communication, the manufacturer agreed to send someone to handle the appeal, and if the problem is true, it will be replaced.

[Case Analysis]

Article 16 of the Law of People’s Republic of China (PRC) on the Protection of Consumers’ Rights and Interests stipulates: "Operators shall perform their obligations in accordance with this Law and other relevant laws and regulations when providing commodities or services to consumers. If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations. When providing commodities or services to consumers, business operators shall abide by social morality, operate in good faith and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and transactions shall not be forced. " Article 577 of the Civil Code of People’s Republic of China (PRC) stipulates: "If a party fails to perform its contractual obligations or fails to meet the contract obligations, it shall bear the liabilities for breach of contract such as continuing to perform, taking remedial measures or compensating for losses." Therefore, consumers have the right to ask operators or producers to perform the agreed services.

08 Laundry clothes lost

[Brief introduction of the case]

On November 7, 2023, Ms. Tian complained to Wuhai Consumers Association that on April 6, 2023, three down jackets were sent to Yixiang Laundry in Haibowan District, Wuhai City, and the laundry did not provide her with a service ticket after collecting the clothes. When picking up the clothes, she found that one of the children’s down jackets worth 399 yuan was not cleaned, and the laundry said that it was responsible for heavy washing, so she took away the other two down jackets. At the end of October, when she went to the laundry to pick up the washed children’s down jacket, the laundry said that the dress had been taken away in June according to the store computer, so there was a dispute between the two sides.

【 Processing Process and Results 】

After receiving the complaint, the staff asked the laundry about the consumer’s complaint. The laundry said that although the service receipt was not issued to the consumer at that time, it was recorded in the store computer. In June, the children’s down jacket was taken away by a man. The consumer thinks that the laundry should check with her the identity of the clothes picker without the clothes pick-up certificate. Now that the clothes have been taken away by others, the laundry should pay compensation. Because the laundry did not issue a service document to the consumer when providing laundry service, there was no objection to the laundry service process. The computer data was recorded unilaterally by the laundry, and the laundry did not verify it when others took the clothes, and there was no other evidence to prove that the consumer entrusted others to take the clothes, the laundry should be liable for compensation. Finally, after mediation, both parties reached an agreement, and the operator compensated 300 yuan to the consumer.

[Case Analysis]

In this case, according to Article 25 of the Measures of Inner Mongolia Autonomous Region for Implementing the Law of People’s Republic of China (PRC) on the Protection of Consumers’ Rights and Interests: "Operators engaged in the dyeing and ironing industry shall provide services as agreed. If the clothes are damaged, dyed or lost, the operator shall refund the fees collected and bear the corresponding liability for compensation according to the actual purchase price of the goods, depreciation of the goods and other factors. " Article 15 of the Measures for the Administration of Washing and Dyeing Industry "Operators shall issue service receipts to consumers when providing services. Service documents should include: the name, quantity, color, damaged or missing parts, service content, price, delivery date, storage period, matters agreed by both parties, dispute resolution, etc. "and Article 17" Operators should standardize the handover procedures of clothes in each process to prevent loss or damage; The storage and payment of dirty and clean clothes should be separated. "The operator should issue a bill to the consumer without issuing it, and the clothes handover did not fulfill the responsibility of informing when picking up the clothes, and should be liable for compensation.

09 medical disputes caused by tooth extraction in dental clinic

[Brief introduction of the case]

On March 17th, 2023, Ms. Ma, a consumer, complained to the Consumers Association of Alashan League that when the wisdom teeth were pulled out at Qingbai Dental Clinic in Bayanhaote Town, Alashan Zuoqi, the drill bit fell into the mouth due to improper operation by medical staff, which caused extensive damage to the oral mucosa and caused inconvenience to daily life, and the consumer demanded compensation from the operator.

【 Processing Process and Results 】

The staff contacted the clinic for investigation at the first time, confirmed that the situation described by Ms. Ma was true, and immediately organized mediation between the two parties. After careful and patient mediation, the dental clinic compensated Ms. Ma for 15,000 yuan, which was paid in three months.

[Case Analysis]

Article 7 of the Law on the Protection of Consumers’ Rights and Interests in People’s Republic of China (PRC) stipulates: "Consumers have the right to protect their personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to require the goods and services provided by operators to meet the requirements of protecting personal and property safety. " Article 49 stipulates: "If a business operator provides goods or services and causes personal injury to consumers or other victims, it shall compensate medical expenses, nursing expenses, transportation expenses and other reasonable expenses for treatment and rehabilitation, as well as the income reduced due to absenteeism." In this case, due to the negligence of the staff of the dental clinic, the consumer suffered personal injury in the process of receiving services, and the consumer has the right to ask the merchant to bear the liability for compensation.

On August 1 ST, FAW Pentium launched a new entry-level model of Pentium Pony-Cute Horse, with a price of 24,900 yuan. Pentium pony is a mini-car, and the guide price of the whole series is between 24,900 and 31,900 yuan.

IT House noticed that Pentium Pony was designed as a 3-door, 4-seat hatchback and went on the market in May this year.Compared with the previous cute horse version, the price of this cute horse version has been reduced by 2,000 yuan, but the configuration has reduced the functions of Bluetooth and car phone.. The car comes standard with halogen headlights, 12-inch rims and rear parking radar.

The body size of Pentium pony is 3000/1510/1630mm, and the wheelbase is 1953mm, which exceeds the basic version of Wuling Hongguang MINIEV (2920/1493/1621mm, and the wheelbase is 1940mm).

For the interior, Pentium Pony offers five kinds of two-color collocation: beach gold, peach powder, bubble blue, indigo blue and camellia green. Configuration includes flat-bottomed steering wheel, LCD instrument, knob shift, two-color seat and through air conditioning outlet.

The whole system includes the main driver airbag, fabric seat, front manual adjustment seat, main driver’s cosmetic mirror, rear parking radar, remote unlocking, manual air conditioning and uphill assistance.

In terms of power, the Pentium pony is equipped with a rear single motor with a maximum power of 20 kW and a maximum torque of 85 Nm. In terms of battery, the cute horse and the cute horse are equipped with a 9.4 kWh battery pack with a pure electric cruising range of 122 kilometers; Yuanqi Horse and Vigorous Horse are equipped with a 13.9 kWh battery pack, with a pure electric cruising range of 170 kilometers. On the other hand, the High Match (Vigorous Horse) adds a driving recorder interface, a reversing image, a 7-inch LCD instrument and two speakers.