Ministry of Industry and Information Technology： In the first quarter, the number of complaints about financial harassment calls was the highest.

　　(Reporter Ren Xiaoyuan) According to the news of the Ministry of Industry and Information Technology yesterday, the Ministry of Industry and Information Technology announced the relevant data of the 12321 Reporting Center. In the first quarter of this year, the number of complaints reported by port SMS was still at a high level. The number of complaints reported by port spam messages was 62,132, down 3.0% from the previous month, accounting for 71.2% of the total; The number of complaints reported by peer-to-peer SMS in mobile resale enterprises increased overall, and the number of complaints reported by SMS was 13,209, up 53.4% from the previous month.

　　In terms of spam messages, information complaints such as loan financing, retail sales promotion and game promotion account for about 72.9%; Illegal financial activities, illegal sale of bills/certificates, suspected sexual violence and other illegal contents accounted for about 27.1%. In terms of geographical distribution, the top five regions that send spam messages are Guangdong, Jiangsu, Anhui, Shandong and Beijing; The top five areas most harassed by spam messages are Guangdong, Shandong, Jiangsu, Zhejiang and Hubei.

　　In terms of harassing phone calls, the number of complaints reported by 95/96 business in the first quarter showed an increasing trend, with 38,541 complaints reported, up 35.4% from the previous month, accounting for 18.4% of the total; There were 98,638 complaints about harassing phone calls, accounting for 47.1% of the total; The number of complaints about "calling you to death" harassing calls continued to grow, reaching 10,834, up 17.9% from the previous month. Among them, mobile resale enterprises accounted for 34.8% of the reported complaints.

　　In terms of the content of harassing phone calls, the number of complaints and reports about harassing phone calls for loan financing was the highest in the first quarter, and others, including real estate agents, illegal collection, stocks and securities, were also in the forefront. From the way of dialing, manual harassment still occupies the first place, accounting for about 69.6%, followed by recording telephone calls and ringing, accounting for about 17.3% and 6.7% respectively.

　　The Ministry of Industry and Information Technology pointed out that the mobile phone number operators who send spam messages in violation of regulations will take the following measures: stopping (stopping communication services), blacklisting spam messages (not sending short messages), and stopping short messages (not sending and receiving short messages). For ports that illegally send spam messages, the disposal methods can include: closing the port, shielding users, business rectification, etc.

　　The Ministry of Industry and Information Technology also pointed out that users who receive spam harassment can report to the 12321 Reporting Center. The reporting methods include: 12321 official website, SMS, telephone, APP, WeChat official account, and other channels including WeChat, mobile QQ, Alipay city service page, etc. Just click "Report Bad Information on the Internet".